What did Noor actually agree to?
You are a support worker at Alderbank, a fictional adult support service in England.
The question
The morning handover says “activity agreed” beside Noor’s name. A colleague drafts an afternoon note saying Noor will join the group. Tamsin is the shift lead and can correct the shared note.
- Morning handoverActivity agreed.
- Colleague’s draftNoor will join the group after lunch.
- Noor’s preferenceGive me short written options when you ask.
“Check what the current choice is and say what should reach the next worker.”
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A strong answer, step by step
Open each step in turn. This is one strong answer, not the only one.
Step 1: What does the note establish?
What would you do here? Open the move you’d make.
Keep the draft because the handover says agreed.
Tempting, but it misses something. The word agreed does not identify an afternoon activity.
Remove the activity from Noor’s options.
Tempting, but it misses something. The record is unclear. Noor can still say what she wants.
Check the choice and time before confirming attendance.
The strong move. The team needs Noor’s current decision, with the activity and time clear.
See how a strong candidate says it
“The note gives no activity or time. I need to check what Noor asked for before I use the draft.”
Why it works: The draft adds an afternoon decision that the handover does not establish.
Step 2: Who can clear up the gap?
What would you do here? Open the move you’d make.
Ask the colleague to make the draft more specific.
Tempting, but it misses something. More detail from the same draft would not verify Noor’s choice.
Ask Noor and ask Tamsin to check the current note.
The strong move. It uses Noor’s preferred way to answer and the lead’s role.
Ask the whole group who remembers her choice.
Tempting, but it misses something. Noor can answer. The shift lead can check the record.
See how a strong candidate says it
“I’d ask Noor using short written options and ask Tamsin whether there is a newer note.”
Why it works: Noor can explain her current choice. Tamsin can check the shared record.
Step 3: What should the team note say?
Tamsin finds a later note. Noor declined the morning group and asked to be offered the activity again at 14:00. Noor confirms she has yet to choose.
What would you do here? Open the move you’d make.
Record the request to offer it again and leave attendance open.
The strong move. This captures Noor’s request and keeps the next choice with her.
Say Noor agreed to attend at 14:00.
Tempting, but it misses something. The time is for offering the option again.
Remove the afternoon option because Noor declined the morning group.
Tempting, but it misses something. Noor has specifically asked to hear the option again.
See how a strong candidate says it
“Noor declined the morning group. She asked to be offered the activity again at 14:00. She has yet to decide whether to join.”
Why it works: A request to hear the option again leaves the choice open.
Step 4: What do you tell the shift lead?
What would you do here? Open the move you’d make.
Tell the next worker the group place is booked.
Tempting, but it misses something. The record contains a request to ask again.
Give the exact request and check who will offer it.
The strong move. The next worker knows when to ask and that Noor can still choose.
See how a strong candidate says it
“Tamsin, please correct the shared note. Noor asked to hear the option again at 14:00. Who will offer it to her then?”
Why it works: The handover gives the current request and lets the lead confirm who will act.
The answer, in short
- Decision
- Tell Tamsin that Noor wants the option again at 14:00 and has yet to decide.
- Because
- The newer note and Noor’s reply agree on what she asked for.
- What would change it
- If Noor chooses before then, tell Tamsin the new choice and check what should reach the next worker.
Common traps
- Assume “agreed” means a person chose the next activity.
- Leave the next action without an owner.
Check your answer
- I named what was missing.
- I checked with Noor and the lead.
- I separated the offer time from attendance.
- I checked who would act.
Last reviewed Nov 11, 2026