What matters after the music group is cancelled?
You are a support worker at Alderbank, a fictional adult support service in England.
The question
The music group Amira planned to join is cancelled. A craft drop-in is available. Amira can choose an alternative or stay home. Tamsin confirms any change in staff support.
“Tell Amira about the change and help her choose what she wants to do.”
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A strong answer, step by step
Open each step in turn. This is one strong answer, not the only one.
Step 1: How do you explain the change?
What would you do here? Open the move you’d make.
Tell her you have booked the craft group instead.
Tempting, but it misses something. Amira has yet to choose another activity.
Wait until she arrives to tell her.
Tempting, but it misses something. She can use the information now to choose what to do.
Explain the cancellation and ask what she wanted from the afternoon.
The strong move. Her answer can guide what you offer.
See how a strong candidate says it
“The music group is cancelled today, Amira. What were you looking forward to?”
Why it works: A clear explanation gives Amira time to say what mattered to her.
Step 2: Which options can you offer now?
What would you do here? Open the move you’d make.
Offer the confirmed option and ask what else would suit her.
The strong move. It leaves room for Amira to tell you her goal.
Say every community activity is available today.
Tempting, but it misses something. You have only confirmed the craft drop-in.
Decide that she should stay home.
Tempting, but it misses something. Amira chooses how to use the afternoon.
See how a strong candidate says it
“The craft drop-in is available. You can also stay home. Is there another option you’d like me to check?”
Why it works: Give the options you know and ask what else Amira wants before promising it.
Step 3: Which new option can you offer?
Amira says she mainly wanted to see her friend Jo. Jo is free to meet in the community room later. Tamsin confirms staff support is available if Amira chooses the meeting.
What would you do here? Open the move you’d make.
Choose the meeting for Amira because it fits her goal.
Tempting, but it misses something. The new option is available. Amira has yet to choose it.
Offer the meeting as another choice.
The strong move. It fits Amira’s stated goal and leaves the decision with her.
Keep offering craft because it was the first confirmed activity.
Tempting, but it misses something. You now have an available option that fits the reason Amira gave.
See how a strong candidate says it
“Jo can meet in the community room later. Tamsin can arrange the support if you choose it. Would you like that, the drop-in, or to stay home?”
Why it works: The new option matches what Amira wanted and has confirmed support.
Step 4: What do you confirm with Amira?
What would you do here? Open the move you’d make.
Ask for her choice and repeat the agreed plan before the handover.
The strong move. Amira can correct anything you misunderstood and the lead gets the right plan.
Tell the team Amira agreed to meet Jo.
Tempting, but it misses something. Availability and interest do not establish her choice.
See how a strong candidate says it
“Which option would you like? If you choose the meeting, I’ll check the plan back with you and let Tamsin know what we agreed.”
Why it works: The handover can record an actual choice once Amira makes it.
The answer, in short
- Decision
- Offer the meeting with Jo as one verified choice and ask what Amira wants.
- Because
- The option serves her social goal and Tamsin has confirmed that support is available.
- What would change it
- If Jo or the support is unavailable, tell Amira and ask what she wants to consider next.
Common traps
- Replace a cancelled activity without asking.
- Record a possible plan as an agreed one.
Check your answer
- I explained the cancellation.
- I asked what mattered.
- I offered only a verified new option.
- I checked the person’s choice before handing it over.
Last reviewed Nov 11, 2026